Terms & Conditions

Please read the following important terms and conditions before you make any booking and check that they contain everything you want and nothing that you are not willing to agree to. Please note in particular the cancellation provisions as set out in this contract. We strongly recommend that you ensure that you have in place suitable insurance to cover your stay.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘we’, ‘us’ or ‘our’ means Cornish Keepers Ltd; and
• ‘you’ or ‘your’ means the person using our site to buy services from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

• sending an email to enquires@cornishkeepers.co.uk or 0345 6461439
• calling us on 0345 646 1439 (our telephone lines are open Monday to Saturday 9:30am – 530pm

Who are we?

We are Cornish Keepers Ltd, a company registered in England and Wales under company number: 13891320.

Our registered office is at: 12 Edhen Park, Newham, Truro, England, TR1 2XW.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
We do not own the properties advertised but act as agent only for the Property Owners. These terms govern the basis of the booking that you are making with the Property Owners.

1 Introduction

1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 These terms and conditions apply only if you are buying services on our site as a consumer (ie for purposes outside of your business, craft or profession).
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any services on our site you also agree to be legally bound by:
1.4.1 our website terms and conditions and any documents referred to in them;
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for legal or health and safety reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
1.4.3 our house rules for the property you are booking. This will be sent to you at the same time as your booking confirmation.

All of the above documents form part of this contract as though set out in full here.

2 Your privacy and personal information

2.1 Our Privacy Policy is available at https://cornishkeepers.co.uk/privacy-policy/
2.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3 Making a Booking

3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You make a booking on the site by Anytime booking and by making payment of our £40.00 booking fee, which is made per booking. Please read and check your booking details carefully before submitting it. You will be able to correct any errors before submitting your order to us.
3.3 When you make your booking at the end of the online checkout process (eg when you click on the pay now button we will acknowledge it by email. This acknowledgement does not, however, mean that your booking has been accepted by us.
3.4 We require a deposit (the Deposit) to be paid when making your booking request. To secure a booking you must make payment of the Deposit, which may be taken from your credit or debit card. In the event that you fail to provide the deposit within seven days after making the initial Booking request, the Booking will be cancelled and the Property will be made available to other customers.
3.5 We may contact you to say that we do not accept your booking. This is typically for the following reasons:
3.5.1 we cannot carry out the services (this may be because, for example, that there has been an error with a property listing);
3.5.2 we cannot authorise your payment;
3.5.3 you are not allowed to buy the services from us;
3.5.4 we are not allowed to sell the services to you; or
3.5.5 there has been a mistake on the pricing or description of the property.
3.6 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
3.6.1 a legally binding contract will be in place between you and us as agent for the Property Owner; and
3.6.2 your booking will be complete as set out during the online checkout process.
3.7 If you are under the age of 18 you may not make a booking on our site.

4 Payment

4.1 Details of the total charge for the booking and the deposit paid will be set out in the Confirmation Email.
4.2 The balance due for the booking is due 8 weeks before arrival. We will send a reminder when this is due for payment. Should you fail to pay by the due date your booking will be cancelled and you will be charged a cancellation administration fee of £50.00. If your booking is made within 8 weeks prior to the arrival date the full rental is due immediately in order to secure the booking.
4.3 We also require payment of a Security (Damages) Deposit. The Security Deposit is a pre-authorised amount which will be held on your behalf from the day on which you pay your balance. The pre-authorisation will not show as a transaction on your statement as the amount is simply held. The pre-authorisation will be released in full within 7 days of departure provided that the property has not been damaged, that there have been no damages or breakages during your stay and provided that you have complied in full with the provisions of these Terms and Conditions. In the event that you fail to make a Security Deposit then your booking will be cancelled and you will be charged a cancellation charge of £50.00.
4.4 We accept bank transfer and all major credit cards and debit cards, except American Express. All payments by credit card or debit card need to be authorised by the relevant card issuer.
4.5 The price of the booking does not include any additional items identified on our website for the property or as set out in the Confirmation Email.

5 Right to cancel

5.1 You have the right to cancel for any reason and receive a full refund within seven days (including weekdays, weekends and bank holidays) of receipt of the Confirmation Email, except in the event that you book the Property within8 weeks of your arrival date whereby all monies paid shall be retained in accordance with clause 4.3.
5.2 If you cancel more than eight weeks before your arrival date, you will receive a full refund of any monies paid minus the Deposit unless we are able to rebook the Property, in which case we will only retain a cancellation fee of £50.00 In the event that we are able to rebook the Property but at a lower price than your Booking, the difference between the two booking values will be due from you and may be retained from any sums already paid.
5.3 If you cancel less than eight weeks of your arrival date, we reserve the right to retain the following sums dependent on the time of your cancellation:
Time of cancellation Sum to be retained (or due if not already paid)
8 weeks Your Deposit will be retained (including any balance of the Deposit due)
4 weeks 50% of the total cost of the Booking (inclusive of the Deposit whether paid or due)
3 weeks 75% of the total cost of the Booking (including the balance of any Deposit whether paid or due)
14 days or less Total cost of the Booking (including the balance of any Deposit whether paid or due)
5.4 To cancel a booking, you must inform us in writing or by email to enquires@cornishkeepers.co.uk. Communications made to any other address or by any other means shall not be valid to cancel the Booking.
5.5 Details of your rights of cancellation and an explanation of how to exercise it are provided in the Confirmation Email. This provision does not affect any of your other statutory rights as a consumer.
5.6 If you cancel a Booking in accordance with this clause, we will process the refund due to you as soon as possible and in any case within 30 business days of the day in which you give us notice of the cancellation.
5.7 We do not provide any cancellation insurance and therefore you will only be able to claim from any holiday insurance that you have taken out.
5.8 If you have paid by credit or debit card, we will refund any monies due to you under this clause to that card.
5.9 We have the right to cancel the Contract immediately during the Booking on behalf of the Property Owner in the event that you cause damage to the Property or nuisance to any third party. No refund shall be due to you in these circumstances.

6 Availability and Booking Alterations

6.1 The availability of the Property is as shown online. We try to ensure that the availability of the Properties are updated frequently but unfortunately some errors might still occur. In the event that there is a problem we will make reasonable efforts to advise you within 3-5 working days of the Confirmation Email being sent. We reserve the right in this situation to cancel your Booking and refund all monies paid without any liability to you.
6.2 In the event that a property owner advises that the property is not available after Confirmation Email has been sent, we will advise you as soon as possible. We may be able to offer you alternative accommodation but we reserve the right to cancel your reservation and refund all monies paid by you.
6.3 Should you wish to alter your Booking for any reason after the Booking Confirmation has been sent, you should make a formal written request to us. If you have booked online, you may make this request by emailing enquires@cornishkeepers.co.uk Any request for changes to the Booking will be subject to agreement by us. A request by you to change the Booking to another Property will not be treated as a cancellation of that Booking until it is accepted as cancelled by us and the cancellation provisions shall apply as set out in these terms.
6.4 The above provisions do not affect your statutory rights as a consumer.

7 Your obligations

7.1 You will be responsible for any losses or damages to the property however caused (reasonable wear and tear excluded) and are responsible for all occupants of the property for the duration of your stay.
7.2 Each property has a set of house rules that has been provided to you in your Confirmation Email. You must comply with these rules. You may be asked to leave should we be notified of any issues at the property or breach of those rules.
7.3 If on your arrival at the property, you notice that there is any damage to the property or it has not been adequately cleaned, we request that you contact us immediately. If you fail to do so, any damage to the property will be assumed to have been caused by you during your stay and you will be responsible for the full cost of repair.
7.4 All of our properties are non-smoking and smoking is not permitted.
7.5 You shall facilitate access to the property without notice in the event of an emergency or on being given reasonable notice should we believe you to be in breach of these terms.
7.6 You must depart the property no later than the time as stated in the house rules and your Confirmation Email and leave the property in a clean condition on departure and ensure that the property is secure, locking all doors and windows.

8 Events outside of our control

8.1 Upon the occurrence of an event beyond our or the property owner’s reasonable control which prevents or delays performance of our or the property owner’s obligations under this contract, our respective obligations to you may be cancelled or delayed. Our inability to proceed and/or any delay shall not be treated as a breach of these terms and conditions.
8.2 We cannot take responsibility for the actions of third parties, including any disturbances, works or other issues from neighbouring properties and will not be liable for any impact that this may have on your stay.

9 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

10 Limitation on our liability

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
10.1.1 losses that were not foreseeable to you and us when the contract was formed;
10.1.2 losses that were not caused by any breach on our part;
10.1.3 business losses; or
10.1.4 losses to non-consumers.

11 Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

12 Disputes

12.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
12.2 In the event that there are any issues or problems with the property then please inform us as soon as reasonably possible to provide us with a reasonable opportunity to repair or fix any defect or to look into the problem for you.
12.3 We will use every effort to try and resolve the problem for you or to make some alternative arrangement within 24hrs hours from receipt of notification from you of the issue where the defect may affect your essential use of the property and within 72hrs hours from receipt of your notice in all other circumstances.
12.4 In no circumstances will any complaint be accepted if it is brought to our attention after your stay has ended.
12.5 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.
12.6 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
12.7 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.